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Frequently Asked Questions
Below is the most common questions we hear from customers. If you have anyquestions, please contact us for more information.
How much will it cost to tow my car?
Our fees vary depending on the distance from pickup to drop off, accessibility and time on site. For a competitivegive us a call us on 0411 259 945
Are we able to ride in the tow truck?
We will give you a lift to the drop off destination, or any other location within the area. We can only carry a maximum of two passengers safely and you must keep social distancing.
Where will you take my car?
If you have been involved in a traffic accident and covered by insurance, we will take your vehicle to the insurers preferred mechanic or repairer.
Otherwise, we can take your vehicle to your preferred location.
We can also store your vehicle in our secured holding yard.
Otherwise, we can take your vehicle to your preferred location.
We can also store your vehicle in our secured holding yard.
We have broken down and have a trailer/caravan/boat with us. Are you able to tow both?
Yes. Our Tilt Tray Tow Trucks are equipped with a second hitch. This means we can safely carry your vehicle on top while towing your trailer behind.
If you have been in a traffic accident where both car and trailer have been damaged, we may need to assess it first to ensure it is safe to tow behind. If it is unable to be towed we can arrange to have it collected with another Tilt Tray Tow Truck or come back to collect it.
If you have been in a traffic accident where both car and trailer have been damaged, we may need to assess it first to ensure it is safe to tow behind. If it is unable to be towed we can arrange to have it collected with another Tilt Tray Tow Truck or come back to collect it.
During a tow, is it hard on the vehicle?
No. Our Tilt Trays stop any damage to your car.
Who pays for towing and storage after an accident?
If you have been involved in a traffic accident and you are at fault, then you are liable for any associated costs for towing and storage. If however, you have full comprehensive insurance then all costs incurred from the accident will be covered by your insurance company.
